Databricks on Databricks: Transforming the Sales Experience using GenAI Agents at Scale

Databricks is transforming its sales experience with a GenAI agent — built and deployed entirely on Databricks — to automate tasks, streamline data retrieval, summarize content, and enable conversational AI for over 4,000 sellers. This agent leverages the AgentEval framework, AI Bricks, and Model Serving to process both structured and unstructured data within Databricks, unlocking deep sales insights. The agent seamlessly integrates across multiple data sources including Salesforce, Google Drive, and Glean securely via OAuth. This session includes a live demonstration and explores the business impact, architecture as well as agent development and evaluation strategies, providing a blueprint for deploying secure, scalable GenAI agents in large enterprises.