How Databricks Runs Customer Support Securely and Efficiently on Databricks Apps and Unity Catalog

Keeping a large company’s sensitive data secure while it is simultaneously used to power mission-critical applications is a very complex problem… especially with constantly evolving data security demands from customers and regulatory bodies. As orgs in the company juggle diverse applications ranging from customer support to LLM development, this problem can quickly get out of hand unless a single platform abstracts the implementation and enforcement of security requirements away from users. This talk will cover how Databricks built a Secure Data Access Platform, on top of the Databricks product, which powers ALL of our Customer Support operations today. We’ll take a closer look at how Unity Catalog, Delta Sharing and Databricks Apps are leveraged in concert to ensure security compliance without compromising speed, scalability or user experience.