Session

Italgas’ AI Factory and the Future of Gas Distribution

Overview

ExperienceIn Person
TypeBreakout
TrackData Lakehouse Architecture and Implementation
IndustryEnergy and Utilities
TechnologiesDatabricks SQL, Mosaic AI, Unity Catalog
Skill LevelBeginner
Duration40 min

At Italgas, Europe’s leading gas distributor both by network size and number of customers, we are spearheading digital transformation through a state-of-the-art, fully-fledged Databricks Intelligent platform. We first achieved 50% cost reduction and a 20% performance boost migrating from Azure Synapse to Databricks SQL and ensured that 100% of workloads are governed by Unity Catalog. Now we have 41ML/GenAI models in production: e.g., AI Customer Complaint Resolution. In AI ICT ticket resolution case, Lakeflow connector with ServiceNow allowed to halve the development time (eliminating DataFactory) and an automatic resolution of 40% of cases. Genie Dashboards and self-BI is used by 80% of our employees, while Genie allows the grid control-room operators to analyze network status data in natural language. Finally, our AI faculty will spread and boost AI literacy across the board and empower employees.

Session Speakers

Nicola Giorcelli

/Lead
Cluster Reply

IMAGE COMING SOON

Serena Delli

/Lead Data Architect
Italgas