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Predicting and Preventing Machine Downtime with AI and Expert Alerts

On Demand


  • Session


  • Hybrid


  • Industry and Business Use Cases


  • Manufacturing


  • Intermediate


  • Moscone South | Upper Mezzanine | 159


  • 35 min


John Deere’s Expert alerts is a proactive monitoring system that notifies dealers of potential machine issues. This allows technicians to diagnose issues remotely and fix them before they become a problem thereby avoiding multiple trips by a repair technician and minimizing downtime. John Deere ingests petabytes of data every year from its Connected Machines across the globe. To improve the availability, uptime and performance of the John Deere machines globally, our data scientists perform machine data analysis on our data lake in an efficient and scalable manner. The result is dramatically improved mean time to repair, decreased downtime with predictive alerts, improved cost efficiency, improved customer satisfaction and great yields and results for John Deere’s customers.

You will learn
• What are Experts Alerts at John Deere and what challenges they seek to solve
• How John Deere migrated from a legacy application for alerting to flexible and scalable Lakehouse framework
• Getting stakeholder buy in and converting business logic to AI
• Overcoming the scale problem: processing petabytes of data within SLAs
• What is next for Alert

Other Resources
• Two Minute Overview of Expert Alerts: https://www.youtube.com/watch?v=yFnMhMhipXA
• Expert Alerts: Dealer Execution - John Deere: https://www.youtube.com/watch?v=2FGz0lx4UiM
• Ben Burgess FarmSight services - Expert Alerts from John Deere: https://www.youtube.com/watch?v=BrQhX4oCsSw
• U.S. Farm Report Driving Technology: John Deere Expert Alerts: https://www.youtube.com/watch?v=h8IGtk61EDo

Session Speakers

Headshot of Jayashree Karnam

Jayashree Karnam

Engineering Manager

John Deere

Headshot of Jeremy Goebel

Jeremy Goebel

Manager, Aftermarket Enablement Solutions

john Deere

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