Smart Inbox: A Cutting-Edge AI for Automated Customer Email Classification by ENGIE

In an era of digital communication overload, businesses struggle to efficiently process and categorize vast volumes of customer emails. Smart Inbox transforms this challenge into an opportunity by combining classic AI techniques with state-of-the-art generative AI, delivering a highly accurate and business-impactful email classification system.

Built on Databricks’ powerful data and AI ecosystem, Smart Inbox integrates semantic analysis, large language models and distributed computing to enhance classification precision and reduce manual processing efforts. By leveraging both structured and unstructured data insights, this hybrid AI approach ensures not only operational efficiency but also improved customer engagement and faster response times. This presentation will unveil the key innovations behind Smart Inbox, demonstrating how cutting-edge AI can transform customer interaction workflows, enhance operational agility and redefine the future of intelligent email processing.