Techcombank's Billion Dollar Transformation Leveraging Cloud and Databricks
Overview
| Experience | In Person |
|---|---|
| Type | Breakout |
| Track | Data Strategy |
| Industry | Financial Services |
| Technologies | Delta Lake, MLFlow, Databricks SQL |
| Skill Level | Intermediate |
The migration to the Databricks Data Intelligence Platform has enabled Techcombank to more efficiently unify data from over 50 systems, improve governance, streamline daily operational analytics pipelines and use advanced analytics tools and AI to create more meaningful and personalized experiences for customers. With Databricks, Techcombank has also introduced key solutions that are reshaping its digital banking services:
AI-driven lead management system: Techcombank's internally developed AI program called 'Lead Allocation Curated Engine' (LACE) optimizes lead management and provides relationship managers with enriched insights for smarter lead allocation to drive business growth.
AI-powered program for digital banking inclusion of small businesses: An AI-powered GeoSense assists frontline workers with analytics-driven insights about which small businesses and merchants to engage in the bank's digital ecosystem.
And more examples, which will be presented.
Session Speakers
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Santhosh Mahendiran
/Chief Data and Analytics Officer
Techcombank