Mili
Merchant

Mili Merchant is a Senior AI/ML Product Manager at ServiceNow, driving cutting-edge AI solutions that transform the sales journey. She leverages machine learning and data science to power smarter decision-making, targeted engagement, and seamless automation, helping sellers work more efficiently and close deals faster.

Before stepping into AI product management, Mili honed her expertise in analytics and data science. As a Data Informatics Analyst, she optimized business processes with data-driven insights, and at Northrop Grumman, she built forecasting and reporting tools that enhanced supply chain efficiency and supplier performance.

With a master’s degree in Data Analytics from UC Irvine and a passion for data storytelling, she thrives on turning complex data into actionable strategies that drive real impact.