Lessons Learned Running RL Recommendation at Scale in Physical Retail Setting at Starbucks
- Industry and Business Use Cases
- 40 min
Change in QSR state from static boards to dynamic and contextualized recommendation. The brain behind the system connects the Starbucks brand and culture with state-of-the-art AI techniques. Review some of the tactics and lessons learnt by running an RL algorithm and deep item collaborative filtering in production over a year.