Accelerating Industry Solutions Leveraging the Power of Agents on Databricks

Accenture's Framework for Agents turns AI development from a bespoke project into a repeatable product motion. It gives teams a reusable foundational layer that standardizes ingestion, retrieval, evaluation, guardrails, and cost governance, allowing developers to compose vertical solutions instead of rebuilding plumbing.The framework is 100% Databricks native: Lakebase for agent state, Databricks Apps for user surfaces, Unity Catalog for governed data access, and AI Gateway for model routing and policy enforcement. Every deployment is tuned against business outcomes.Healthcare is the first industry solution built on this framework, targeting a major pain point: patients spending 15 to 20 minutes on hold to understand coverage. Accenture's Healthcare agent cuts this wait to just 5 minutes, answering complex eligibility questions in real time with 93 to 95% grounded accuracy. In this session, Accenture shares a concrete blueprint for turning industry agents into a repeatable platform.