BP Accelerates Maintenance Decisions With Conversational Analytics With Genie

BP, a global energy company, operates complex, asset-intensive environments where maintenance, reliability, safety and logistics decisions must be made quickly and with confidence. Across refineries and sites, teams rely on data from dozens of systems, including SAP and multiple operational tools, to plan maintenance work, manage materials and ensure equipment safety. Before Databricks AI/BI Genie, accessing this information required deep system knowledge, manual coordination across teams, long request queues and weeks of engineering effort to produce custom reports. With AI/BI Genie, accessed via Databricks One, BP introduced a simple, natural language interface to its maintenance data, giving a large number of business users an intuitive way to access insights without bottlenecking on a small number of colleagues with deep technical expertise.