Reinventing Operational Scale through Agentic Underwriting

CFC as a Lloyd's of London leading Cyber speciality insurer, is globally scaling our business by amplifying every Underwriter. For this we've created the "Agentic Underwriter" in production to augment critical steps in the underwriting journey. By combining Databricks' delta lake architecture with modern LLMOps processes and open source frameworks like LangGraph we've rapidly created agents capable of creating fully fledged quotes. The agent is able to intelligently navigate our systems & the complexities of the speciality lines insurance process to deliver ready made quotes for our underwriters to confirm or adjust via a HITL process. The result is our underwriters have trusted quotes ready in 5 minutes vs 24 hours - a 99% time decrease. Equated to cost, we have quotes ready for £0.50 vs £5 - a 90% cost decrease. Our customers are feeling the impact with quotes arriving faster and prices more competitive. In this way, we have created the industry's first true agentic underwriter.