Unified SRE Observability: How Workday Democratizes Multi-Platform Insights With Databricks AI/BI Genie

As Workday’s infrastructure scaled across multi-cloud environments, the Site Reliability Engineering (SRE) teams faced a common hurdle: fragmented data silos. Monitoring reliability across Databricks, Snowflake, ServiceNow and FiveTran required pivoting between tools, leading to delayed insights and manual reporting toil. To solve this, Workday built a unified cross-platform KPI dashboard on Databricks, centralizing telemetry into a single pane of glass for platform adoption, job performance and ITSM health. This session explores the architecture behind this “one-stop shop”—leveraging third-party integrations for seamless ingestion and the power of Databricks AI/BI Genie. By embedding conversational AI into the SRE workflow, Workday enables stakeholders to “talk to their data”—getting instant, natural-language answers without SQL. Learn how this shift from static charts to AI-driven insights has accelerated incident response, improved governance and freed SREs to focus on engineering.