Unlock business value with Databricks leveraging GenAI, ML and Genie

Great Southern Bank (GSB) has successfully migrated from SAS to Databricks—unlocking higher model accuracy, faster insights, and the ability to democratise data at scale using Genie and AI/BI. Importantly, GSB achieved this with a much smaller team than the major banks, demonstrating practical expertise and delivery experience that other organisations can learn from. To date, GSB has migrated and integrated 85% of its enterprise data onto the Databricks platform and is on track to shut down its legacy warehouse by 2026. Databricks AI capabilities are already delivering material value across traditional ML and gen AI use cases— e.g. a home-loan churn model was built by a single employee in three months and matched the accuracy of a 3rd party model. On top of the enterprise data foundation, Genie Spaces now enable business users to self-serve insights faster and with improved accuracy. GSB is also accelerating value creation in areas such as complaints analysis and sentiment using GenAI.