Grounding Legacy BI: Etihad Airways’ Transition to AI-Powered Self-Service with Genie

Modern airlines need more than dashboards. They need intelligence at speed. Etihad Airways is transforming its analytics landscape by moving from traditional BI platforms to Databricks AI/BI, redefining how data is accessed, understood and acted upon across the enterprise.

This session tells the story behind that shift, beginning with a bold pilot in Catering that demonstrated the power of generative, natural-language insights and sparked immediate executive engagement from day one. We’ll explore Etihad’s journey from complex, siloed reporting to an AI-first, self-service experience powered by Databricks Genie, turning data into an always-on business co-pilot.

Attendees will learn how this transformation accelerated speed-to-insight, reduced technical debt, and scaled rapidly across diverse business units. We’ll conclude with a demo of our current Genie implementation and a forward look at Etihad’s evolving roadmap in the Databricks ecosystem, offering practical lessons for anyone.