Scaling Databricks Genie 10x at GSK Global Supply Chain: Building a Production AI/BI Factory

Most organizations don't struggle to prototype conversational AI—they struggle to get it reliably into production at scale. At GSK's Global Supply Chain, operating across 37 GMP-regulated manufacturing sites with thousands of daily decisions, we built an AI/BI factory designed to move Databricks Genie from early experimentation to enterprise-grade production—serving analysts, planners and decision-makers across a complex, regulated environment.This talk explores the journey from pilot to platform: how we scaled Genie 10x by treating it not as a standalone tool, but as a production system embedded in a broader agent operating model—one that fuses technology, process, governance and organizational ways of working into a repeatable delivery engine.What we’ll cover:

• Genie Spaces lessons learned and best practices
• Enterprise observability dashboard for Genie
• CI/CD migration and deployment automation for DevOps
• Semantic caching for Genie