AI Concierge by IBM
Personalized AI assistance at scale
IBM’s AI Concierge is a Databricks-powered Brickbuilder Accelerator that transforms customer service operations with scalable, agentic AI. It is designed to handle high-volume inquiries across web, mobile and voice channels by orchestrating intelligent agents that automate tasks such as bookings, payments and support. With multilingual capabilities, seamless CRM and ERP integration, and built-in governance, AI Concierge delivers personalized experiences at scale. These features reduce manual workloads and improve resolution rates. In production, it has processed over 4 million queries with a 93% autonomous resolution rate.
AI Concierge:
- Automates high-volume requests across digital channels
- Delivers personalized, multilingual customer experiences
- Integrates seamlessly with enterprise systems for faster ROI
Fill out the form on the right to get in touch with the IBM team to learn more about this solution.