Air India is transforming its 90-year legacy with Databricks and generative AI to deliver world-class customer experience and operational excellence. Leaders use natural language queries for real-time operations data, while customers get fast answers through AI-powered agents. Unity Catalog and Delta Lake provide secure, compliant data governance for sensitive and regulated information. By combining data intelligence and GenAI, Air India unlocks powerful, intuitive insights and elevates the standard for aviation.
