Talkdesk uses Databricks on AWS to unify data, power AI agents and automate customer experience at scale. By centralizing structured and unstructured data, teams can build, orchestrate and evaluate AI-driven workflows across the CX lifecycle. With Unity Catalog, data across formats is accessed without transformation, enabling seamless collaboration. Running on AWS allows Talkdesk to keep data in place while simplifying integration and accelerating time to value.
