From Customer 360 to Agentic Commerce: How Retailers Are Operationalizing AI

Date: 19 March 2026
Time: 9:30AM IST | 12PM SGT | 3PM AEDT
 

Retail is entering the era of agentic commerce, where AI actively evaluates products and makes buying decisions on behalf of consumers. While 40% of top AI use cases focus on customer experience, according to the 2026 State of AI Agents report, most retailers still struggle operationalizing AI at scale to drive measurable growth.

On March 19, join CASETiFY and Rob Saker, Global VP of Consumer Industries GTM at Databricks to learn:

• 2026 Top Global Customer Marketing and Retail Trends

• Customer 360 Genie demo - asking questions in natural language and getting instant insights, powered by AI/BI Genie

• Activate agentic commerce and marketing with real-time Customer 360

• Build the AI-ready foundation - Unifying fragmented customer, behavior, commerce, and media data

• Monetize customer engagement with AI - Embed AI in end-to-end retail workflows

• Scale AI for profitable growth - Move from isolated AI pilots to a governed, production-scale engine

   

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