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Solution Accelerator

Natural Language Processing (NLP) for Customer Service Analytics

Pre-built code, sample data and step-by-step instructions ready to go in a Databricks notebook

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Analyze unstructured data with NLP to improve the customer experience

Improve insurance call center performance by automating tasks such as customer service, claims processing, and underwriting.

  • Detect customer intents based on textual data to improve customer experience
  • Leverage large language models (LLMs) to optimize chatbot performance
  • Unify internal data with external unstructured data to minimize underwriting risk
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Resources

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