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Aeon Financial

CUSTOMER
STORY

AEON Financial Service transforms customer engagement with Databricks

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Highlights

Problem:AEON Financial Service needed to shift from mass marketing to real-time, personalized engagement — recognizing each customer’s preferences instantly. It required a fast data platform to analyze transactions and deliver tailored offers in-store.

Solution:Databricks enables real-time collection and analysis of transactional data on three clouds, delivering instant, personalized offers to shoppers. Its speed and flexibility transform customer engagement from mass marketing to true one-to-one experiences.

Product descriptions:

AEON Group, a major retail and finance company across 14 Asian countries, modernized its customer experience by shifting from mass marketing to personalized engagement. AEON Financial Service uses Databricks to analyze transaction data in real time, delivering instant coupons and offers tailored to each customer. This transformation boosts operational speed, supports agile teams, and fosters innovation company-wide.