Intelligent Loan Document Processing by EY

Loan document review is a critical yet labor-intensive process for financial institutions, often involving the manual examination of large volumes of unstructured documents to extract, verify, curate and analyze key information. EY’s Intelligent Loan Document Processing is an end-to-end intelligent solution designed to modernize and streamline the loan review process. Built on the Databricks Data Intelligence Platform and powered by Mosaic AI, the solution automates data extraction, validation, curation and analysis tasks, reducing manual effort and enhancing accuracy.

The solution leverages a hybrid technology stack — combining open source and proprietary AI tools with scalable cloud infrastructure. It automatically parses loan files, extracts essential data fields, reconciles them with source systems, and validates them against business rules and regulatory standards. AI-powered agents dynamically orchestrate workflows, adapting to various loan and document types. Built-in traceability links AI-extracted data directly to source documents, providing explainability and a comprehensive audit trail. Additionally, an integrated RAG-based chatbot enables real-time document search, Q&A, and validation, improving efficiency for compliance and audit teams. This allows institutions to quickly identify inconsistencies, missing data and compliance gaps across diverse loan portfolios. A graph-based rule engine separates business logic from AI components, supporting configurable rule and instruction management across complex loan structures.

The solution is currently being deployed on the EY Data Fusion Platform as a managed service offering while supporting deployment to client-hosted cloud infrastructure.

With EY’s Intelligent Loan Document Processing solution, financial institutions can confidently scale their operations while ensuring data integrity and audit readiness:

• Automates end-to-end data extraction, validation, curation and loan review, reducing manual effort and processing time by up to 60%
• Enhances accuracy, compliance and auditability with explainable AI and full traceability
• Boosts operational efficiency by auto-generating credit summaries, reports and exception alerts — freeing teams to focus on high-value tasks