Optimize Customer Email Support With LLMs

Reduce time to resolution in email customer support using LLMs

Business customers rely on email for customer service, whether they’re requesting products, lodging complaints or providing feedback. To comply with service level agreements (SLAs) set by regulators or internal policies and enhance customer satisfaction, companies must improve their response time and effectiveness.

Automating and personalizing email communications improves customer support efficiency. Using pretrained LLMs on the Databricks Intelligence Platform, companies can:

• Categorize emails and analyze their sentiment

• Summarize lengthy email chains to highlight key action items

• Generate specific business responses to customer queries